REFUND + EXCHANGE POLICY
The Nature of Vintage...
The nature of vintage is pre-loved and pre-worn, this means that some items may have minor flaws, we believe that this only adds to their unique character and charm. When purchasing, please keep in mind that each piece may have collected a bucketful of stories from past adventures and this is exactly what we love about them.
The Nature of Hand Made...
The nature of Hand Made, means that no product, like no human, is absolutely perfect. This means that no two products are exactly alike. The same goes with Hand Dyed... each piece is dyed by hand by our makers and as a result the outcome is unique. Please keep in mind when you are purchasing that the item you receive may not be a direct replica of the piece pictured... If it differs too far from the original it will be listed as a new product. Hand dying and tie - dying are an extremely time consuming process so remember to consider this when committing to your purchase.
JOEY is unable to offer refunds on any purchases, If you are questioning your purchase please touch base before committing - we are happy to help clarify any product details.
We are happy to offer exchange, In fact we encourage it!!
Especially if your taking advantage of our JOEY REVIVAL PROJECT
However if you are simply unhappy with your purchase please touch base with us within 7 days at email@example.com to discuss further. Remember to quote your name and order number in the subject line and we will get back to you as soon as possible.
* All postage costs involved in the exchange process will be covered by the customer.
** Revival discount will not be offered for change of mind exchanges.